- Right of withdrawal
Right of withdrawal
Instructions on the right of withdrawal
As a consumer (any natural person who enters into a transaction for a purpose that is neither commercial nor their independent vocational activity may be attributed), you have the right to withdraw from this contract.
A. Model instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last item of goods.
To exercise the right of withdrawal, you must inform us (
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to us undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for delivery of goods that have not been prefabricated and are to be used to produce an individual selection or for some other use determined by the consumer, or that have clearly been customized.
The right of withdrawal does not apply to contracts for delivery of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period.
The right of withdrawal does not apply to contracts for delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
1) Please avoid damage and contamination of the product. If possible send the product in its original packaging with all accessories and with all packaging components back to us. Use a protective outer packaging if necessary. If you do not have the original packaging anymore, please provide a suitable package for adequate protection from damage during transportation to avoid damage claims because of damage due to faulty packaging.
2) If possible please send the goods back to us as soon as possible and not unpaid.
3) Please note that the procedures 1 and 2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Model withdrawal form
If you would like to withdraw this agreement, please fill out this form and send it back to us.
I/We (2) hereby give notice that I/We (2) withdraw from my/our (2) contract of sale of the following goods (2) /for the provision of the following service (2)
Ordered on (2) ____________ / received on (2) __________________
Name of consumer(s)
Address of consumer(s)
SIgnature of consumer(s) (only if this form is notified on paper)
(2) Delete as appropriate
* including VAT and excluding
1Valid for delivery to the United Kingdom with standard shipping. Express shipment will be delivered in 1 working day to the United Kingdom. You will find delivery times for other countries and information about delivery times